Refund Policy

1. Important Note About Digital Products

All of our products are delivered in digital format — including eBooks (PDF), guidelines, templates, and videos. Due to the nature of digital products, once they have been accessed or downloaded, they cannot be returned in the traditional sense. Please review all available free content, samples, and product descriptions before completing your purchase.

2. When You Are Eligible for a Refund

You may be eligible for a refund in the following situations:

• 2.1 Non-Delivery of Product

  Your payment was successfully processed but you did not receive the product, and the issue was not resolved within 24 hours of contacting our support team.

• 2.2 Wrong Product Delivered

  You received a different product than what you originally ordered.

• 2.3 Duplicate Payment

  A technical error caused your payment to be charged twice for the same order.

• 2.4 Unable to Access Product

  You are completely unable to access the product after payment and our support team was unable to resolve the issue.

3. When You Are Not Eligible for a Refund

Refunds will not be issued in the following situations:

• 3.1 Dissatisfaction With Content

  If you have already accessed or downloaded the product and feel it did not meet your expectations, a refund will not be issued. We encourage you to review all available information about our products before purchasing.

• 3.2 Change of Mind

  If you simply no longer want the product after purchasing it, a refund will not be issued.

• 3.3 Product Already Accessed or Downloaded

  Once a digital product has been accessed or downloaded, it cannot be returned. Therefore, no refund will be applicable in this case.

• 3.4 Sale or Discounted Products

  Products purchased during a special offer, promotional campaign, or at a discounted price are non-refundable.

• 3.5 Refund Request Made After 48 Hours

  Any refund request submitted more than 48 hours after receiving the product will not be accepted.

4. How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

1. 01

   Contact us within 48 hours

   Reach out within 48 hours of your purchase or delivery.

2. 02

   Provide the required information

   • Your full name
   • Mobile number used for payment
   • Transaction ID or screenshot of payment
   • Order date and time
   • A detailed description of the issue
3. 03

   Await our review

   Our team will review your request within 24 hours and respond with a decision.

4. 04

   Receive your refund

   If your refund is approved, the amount will be returned to your original payment method within 5–7 business days.

5. Refund Method

Refunds are always processed through the original payment method used at the time of purchase:

• Paid via bKash → Refunded to bKash
• Paid via Nagad → Refunded to Nagad
• Paid via Card → Refunded to Card
• Paid via Bank Transfer → Refunded to Bank

6. Contact Us

For any refund-related questions or concerns, please reach out to us. We are committed to resolving every issue as quickly and fairly as possible.

7. Right to Modify This Policy

Luminary Academy reserves the right to modify this Refund Policy at any time. Any changes will be updated on this page. However, the policy in effect at the time of your purchase will apply to your order.